Refund Policy

Last updated: 30 Oct, 2025

1. Introduction

Welcome to NZ Workers (“we”, “us”, “our”, “nzworkers.com”). This Refund Policy explains when refunds may be available for payments made on our website, the conditions, and how to request a refund.

2. Scope

This policy applies to any paid product or service offered via nzworkers.com, including job-listing fees, memberships, subscriptions, premium access, or other paid features. Free services are unaffected by this policy.

3. Eligibility for a Refund

We will consider a refund only if all of the following conditions are met:

• The refund request is made within 14 days of the payment date.
• You have paid for a service and have not received the service or benefit as described.
• You have complied with our Terms & Conditions and any service requirements.
• The service or product has not already been delivered in full.

4. Non-Refundable Situations

• The service has been delivered or used (e.g., job listing published or access granted).
• You change your mind after the service has started.
• Your circumstances change and the service was already made available.
• Failure to provide accurate information or comply with service instructions.
• Payments made to third-party providers that refuse a refund.

5. How to Request a Refund

To request a refund, please contact us at info@nzworkers.com with:

• Your payment details (date, amount, transaction ID, email used)
• A short explanation of your refund request

We may request additional information to verify your claim.

6. Assessment & Processing

Once we receive your request:

• We will review your case and respond within [insert timeframe, e.g., 5 business days].
• If approved, refunds will be processed via the original payment method.
• Please allow [insert timeframe, e.g., 7–14 business days] for funds to appear in your account.

7. Partial Refunds & Adjustments

In some cases, a partial refund may be offered based on the portion of service not delivered or used.

8. Changes to Our Services

If we discontinue, modify, or suspend a paid service, a pro-rata refund or credit may be offered at our discretion.

9. No Waiver

Granting a refund under this policy does not set a precedent. Each case is assessed individually.

10. Governing Law

This policy is governed by the laws of New Zealand. Any disputes will be subject to the jurisdiction of New Zealand courts.

11. Contact Us

If you have questions or wish to request a refund, contact us at:

Email: info@nzworkers.com
Address: 36 Morris Road,
Wānaka 9382,
New Zealand
Website: https://nzworkers.com